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Troubleshooting

This page covers common problems and how to fix them. If your issue is not listed here, visit our support page for additional help.

Device will not turn on​

  • Check the battery. Connect the device to a charger and wait at least 15 minutes before trying again.
  • Check the charging cable. The T1000-E uses a magnetic cable that must be aligned correctly. Make sure the magnets are connected firmly.
  • Try a different USB port or charger. Some USB ports do not provide enough power.

Cannot connect to phone via Bluetooth​

  • Make sure Bluetooth is enabled on your phone.
  • Make sure the device is turned on and not in sleep mode.
  • Restart both your phone and the Meshtastic device.
  • Remove old pairings. Go to your phone's Bluetooth settings, find the Meshtastic device, and forget/remove it. Then pair again from the Meshtastic app.
  • Close other Bluetooth apps. Some apps can interfere with the Meshtastic connection.
  • Check the app version. Make sure you are using the latest version of the Meshtastic app.

Messages are not being received​

  • Check the channel. Both devices must be on the same channel with the same encryption key.
  • Check the region setting. Both devices must be set to the same frequency region (Japan / JP).
  • Move closer. If devices are too far apart or there are obstacles between them, messages will not reach.
  • Check battery levels. A device with very low battery may stop transmitting.
  • Wait and retry. The mesh network can take a few seconds to route messages through relay nodes.

GPS position is not updating​

  • Go outside. GPS requires a clear view of the sky. It does not work well indoors or under heavy tree cover.
  • Wait for GPS lock. After turning on the device, it can take 1-3 minutes to acquire a GPS fix, especially if the device has been off for a while.
  • Check position settings. In the app, go to Radio Configuration > Position and confirm that position broadcasting is enabled and the interval is set.
  • Check battery. GPS uses significant power. If the battery is very low, the device may disable GPS to conserve power.

Device shows wrong time​

Meshtastic devices set their time from GPS. If the time is wrong:

  • Take the device outside and wait for a GPS lock
  • The time should correct itself within a few minutes

Settings were lost after a firmware update​

Some firmware updates reset the device to factory defaults. After updating:

  1. Set the region back to Japan (JP)
  2. Re-enter your device name (long name and short name)
  3. Re-add your private channels
  4. Save all settings

This is why we recommend noting your settings before updating. See Firmware Updates for the full process.

Device resets or freezes​

  • Update to the latest firmware. Older firmware versions may have bugs that cause crashes.
  • Reset to factory defaults. If the device keeps freezing, a factory reset may fix it. Note your settings first, then follow the reset procedure for your device.
  • Check for overheating. Devices left in direct sunlight on hot days can overheat and behave unpredictably. Move to shade.

App shows "No device connected"​

  • The Bluetooth connection may have dropped. Close and reopen the app, then reconnect.
  • If your device is far from your phone (more than about 10 meters), Bluetooth may disconnect. Move closer.
  • Restart the device and try pairing again.

Still need help?​

Visit our support page to get in touch. When contacting us, include:

  • Your device model
  • Firmware version
  • A description of the problem
  • What you have already tried