Support
Need help with your Meshtastic device or have questions about Karida products? Here is how to get support.
Contact us
The fastest way to reach us is through our contact page. We respond to inquiries in English and Japanese.
We can help with:
- Questions about devices and accessories
- Setup and configuration guidance
- Order and shipping inquiries
- General questions about Meshtastic in Japan
Self-service resources
Before reaching out, you might find your answer in our documentation:
- FAQ - answers to the most common questions
- First Setup - step-by-step device setup guide
- Choosing a Device - help picking the right device
- Legal and Compliance - what is legal in Japan
Meshtastic community resources
Meshtastic is an open source project with an active global community. These resources are maintained by the Meshtastic project, not by Karida:
- Meshtastic Documentation - official technical documentation
- Meshtastic Discord - community chat (English)
- Meshtastic GitHub - source code and issue tracking
The official Meshtastic documentation is a good resource for advanced configuration, firmware updates, and technical details that go beyond what we cover here.
Warranty and returns
For warranty claims or return requests on products purchased from the Karida shop, please contact us through the contact page with your order details.
For details about our commercial transaction policies, see our Commercial Transactions page.